Guest Policies & House Rules
Welcome to Mayumi Lodge
To ensure a safe, peaceful, and enjoyable stay for all guests, the following policies and house rules are strictly implemented. By proceeding with reservation, payment, check-in, room occupancy, or continued stay within the property, guests acknowledge and agree to comply with the following policies.
CHECK-IN & CHECK-OUT POLICY
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Standard check-in time: 2:00 PM
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Standard check-out time: 12:00 Noon
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Early check-in and late check-out are subject to room availability and corresponding charges.
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All guests are required to present a valid passport upon check-in. In cases where a passport is unavailable, a valid government-issued ID may be presented for verification purposes.
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Management reserves the right to deny accommodation to guests unable to provide proper identification.
RESERVATION & PAYMENT POLICY
Accepted Payment Methods
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Cash
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Bank Deposit
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Cheque Deposit
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Fund Transfer
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GCash
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QRPH
Reservation & Payment Terms
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Reservations are only considered confirmed after payment validation by management.
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Proof of payment is required for bank transfers, GCash, QRPH, fund transfers, and cheque deposits.
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Bank deposits and cheque payments must be completed at least two (2) days prior to check-in for clearing purposes.
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Room extensions are subject to room availability and advance payment.
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All incidental charges, damages, penalties, and unpaid orders must be settled before check-out.
GROUP & CORPORATE BOOKING POLICY
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Group reservations require a fifty percent (50%) down payment upon confirmation or signing of agreement.
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Full payment must be settled at least two (2) banking days prior to the scheduled departure date. In cases where the payment schedule falls on non-banking days, guests are required to settle payment in advance to ensure compliance with the required clearing period.
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Group coordinators must specify whether incidental charges will be charged to the company account or individual guest accounts.
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Charge-to-company arrangements are subject to approval and authorized signatory verification.
CANCELLATION, REBOOKING & REFUND POLICY
Cancellation Policy
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Reservations may be cancelled up to three (3) days before check-in without penalty.
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Cancellations made two (2) to one (1) day before check-in:
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Same-day cancellations and no-show reservations are subject to full booking charges.
Rebooking Policy
Force Majeure & Emergencies
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Guests affected by accidents, medical emergencies, typhoons, natural disasters, or travel restrictions must immediately notify management. Supporting documents may be required.
Refund Policy
No refunds shall be granted for:
VISITOR POLICY
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All visitors must register at the Front Desk before entering guest rooms.
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Visitors may be required to present a valid government-issued ID.
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Visiting hours are strictly until 10:00 PM only.
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Visitors remaining beyond visiting hours may be considered additional occupants and corresponding charges may apply.
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Management reserves the right to refuse entry to unregistered, intoxicated, disruptive, or suspicious individuals.
ROOM OCCUPANCY POLICY
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Maximum room occupancy limits must be strictly observed.
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Undeclared or excess occupants may result in additional charges, denied entry, cancellation of stay, or removal from the property without refund.
NOISE, CONDUCT & DISTURBANCE POLICY
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Quiet hours are strictly observed from 10:00 PM to 7:00 AM.
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Excessive noise, shouting, loud music, intoxicated disturbances, harassment, and disorderly behavior are strictly prohibited.
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Management reserves the right to issue warnings, penalties, or remove disruptive guests from the property.
SMOKING & VAPING POLICY
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Smoking and vaping are strictly prohibited inside rooms, comfort rooms, and enclosed hotel areas.
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Smoking is only permitted in designated outdoor smoking areas.
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Violators may be charged cleaning, deodorizing, linen replacement, smoke alarm response, and related damage fees.
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This policy complies with Puerto Princesa City Ordinance No. 57-93 and Republic Act No. 9211.
PET POLICY
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While we appreciate guests’ affection for their pets, bringing pets into the property is generally discouraged in consideration of other guests, especially those with allergies and sensitivity concerns.
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Pets may be allowed only if they are properly controlled, trained, clean, non-aggressive, and do not cause disturbance to other guests.
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Pets must be strictly supervised at all times and are not allowed to sleep inside guest rooms.
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The use of hotel linens, bedding, towels, or any in-room furnishings for pets is strictly prohibited.
Pet owners are fully responsible for all pet-related matters, including waste disposal, damages, odors, noise, and any inconvenience caused to other guests or the property.
Liability & Penalty
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Any confirmed use of hotel linens, bedding, towels, furniture, or equipment for pets shall result in corresponding cleaning, sanitation, replacement, and damage charges, as determined by management based on the extent of contamination or damage.
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Pet owners shall be fully responsible for all resulting costs, including but not limited to odor removal, deep cleaning, and item replacement if necessary.
HOUSEKEEPING & ROOM MAINTENANCE POLICY
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Housekeeping services are available daily subject to operational schedules.
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Additional amenities and special requests may be coordinated by dialing “0” on the room intercom.
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Charges may apply for damaged, heavily stained, or missing linens, towels, furniture, appliances, or room items.
SAFETY & SECURITY POLICY
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Guests are responsible for securing their rooms, valuables, and personal belongings.
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Illegal drugs, unlawful activities, dangerous weapons, indecent acts, and disruptive gatherings are strictly prohibited.
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Selected public areas are monitored by CCTV for safety and security purposes.
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Guests are expected to cooperate during emergencies and security incidents.
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Management reserves the right to coordinate with law enforcement authorities whenever necessary.
FOOD, LIQUOR & CORKAGE POLICY
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Bringing outside food, beverages, and liquor into the property is discouraged.
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Applicable corkage fees may apply.
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Excessive intoxication causing disturbance, property damage, or safety concerns shall not be tolerated.
LIABILITY DISCLAIMER
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Shuttle services, tours, rentals, spa services, and similar activities may be operated by third-party providers.
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Mayumi Lodge shall not be liable for loss, damage, injury, or inconvenience arising from third-party services except in cases involving proven gross negligence by the property.
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The property is not liable for lost, stolen, or unattended valuables inside rooms, vehicles, or public areas.
PRIVACY & CONFIDENTIALITY POLICY
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Guest information, stay details, and all transactions are treated with strict confidentiality and are not disclosed to unauthorized parties.
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Disclosure of guest information is only permitted when required by law, government authorities, or legal processes.
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Any use of guest identity, images, or stay-related content for marketing or social media purposes requires prior guest consent.
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For public personalities, influencers, vloggers, or guests with media presence, posting of content shall only be done with explicit consent.
POLICY ENFORCEMENT & RIGHT TO REFUSE SERVICE
Management reserves the right to:
This applies to individuals who:
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violate hotel policies,
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engage in illegal activities,
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threaten staff or guests,
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damage hotel property,
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or create disturbances affecting hotel operations and other guests.
POLICY UPDATES
Mayumi Lodge reserves the right to revise or update policies, operational procedures, and rates without prior notice whenever necessary.
